ORACLE CC&B CASE STUDY

The need for utility companies is to adapt and adopt digital transformation and also learn to move at a faster pace. Your information has been submitted successfully! ISON through its vast experience in implementation of mission critical applications has benefited large and medium sized utility customers to enhance customer service using latest technology trends and ultimately help utilities achieve operational excellence in customer service. The ISON Utilities practice helps water, gas and electricity, chilled water and sewage service provider utilities leverage automation and analytics to transform operations and reduce cost to serve customers. Type in a topic service or offering and then hit Enter to search Common Searches:

The solution’s daily work auto-assignment feature enables Louisville Water to use minimal manual intervention and provides alerts if overtime is needed based on work that is scheduled and being assigned for the day. ISON through its vast experience in implementation of mission critical applications has benefited large and medium sized utility customers to enhance customer service using latest technology trends and ultimately help utilities achieve operational excellence in customer service. Oracle Utilities solutions enable utility to cut billing process by more than 80 percent. Learn More Reinventing and managing your most essential business processes with new ways of working. The utility, known throughout the industry for its high-quality water and engineering innovation, saw an opportunity to increase its customer satisfaction and drive its competitive advantage. Simplifying, modernizing and securing the IT infrastructure and applications that are the backbone of your business. Learn More Simplifying, modernizing and securing the IT infrastructure and applications that are the backbone of your business.

Type in a topic service or offering and then hit Enter to search. As a result, the utility company of tomorrow must significantly impact the lives of its consumers while addressing business challenges, adopting technology evolution and adhering social and environmental concerns.

The solution’s daily work auto-assignment feature enables Ogacle Water to use minimal manual intervention and provides alerts if overtime is needed based on work that is scheduled and being assigned for the day. We successfully converted over 3, existing components to Java. Reinventing and managing your most essential business processes with new ways of working.

  RULESTREAM CASE STUDY

Helping organizations engage people and uncover insight from data to shape the products, services and experiences they offer. Learn More Reinventing and managing your most essential business processes with new ways of working.

Oracle Utilities solutions enable utility to cut billing process by more than 80 percent. The ISON Utilities practice helps water, gas and electricity, chilled water and sewage service provider utilities leverage automation and analytics to transform operations and reduce csae to serve fc&b.

Working to reshape business models, modernize products and enhance customer experiences to drive growth. It also engages customers more effectively through customized offers. Simplifying, modernizing and securing the IT infrastructure and applications that are the backbone of your business.

CASE STUDY: Louisville Water Systems overhauls aging systems with Oracle

The need for digitalization is further augmented due to tighter regulations governing customer service, climate change and emissions which are driving utilities to transform and address the challenges and meet the expectations of stakeholders.

Using reverse engineering, we also created 30 design documents from scratch. Louisville Water Systems overhauls aging systems with Oracle Oracle Utilities solutions enable utility to cut billing process by more than 80 percent. The knowledge and experience drawn from years in the operations of Utility Companies in the GCC Region, allows a more organized and integrated approach to activities involving Customer Relations, Billing and Collections, Meter and Workforce Management and places iSON into an advantageous position and brings additional benefit to its customers in terms of implementation of industry best practice.

Oracle Utilities Mobile Workforce Management, another component of the implementation, helps Louisville Water to streamline field work processes.

They require instant, digital gratification and organizations — regardless of industry — are challenged to shift strategies to accommodate these requests. Type in a topic service or offering and then hit Enter to search Common Searches: ISON through its vast experience in implementation of mission critical applications has benefited large and medium sized utility customers to enhance customer service using latest technology trends and ultimately help utilities achieve operational excellence in customer service.

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oracle cc&b case study

I am not a robot. The need for utility companies is to adapt and adopt digital transformation and also learn to move at a faster stduy.

Oracle Utilities

This will also allow utility companies to align and synchronize their operations to optimize returns on innovation and investments. Using the C2J automation tool eliminated higher licensing and support costs.

Louisville Water’s overall implementation laid the foundation to continue enhancing orracle customer experience with self-service options and a redesigned bill. The utility, known throughout the industry for its high-quality water and engineering innovation, saw an opportunity to increase its customer satisfaction and drive its competitive advantage.

CASE STUDY: Louisville Water Systems overhauls aging systems with Oracle | WaterWorld

A leading European provider of gas, electricity and boiler services sought to replace its outdated billing system with an upgraded version to meet customer expectations in the digital age. ISON has experience in implementing most comprehensive applications and business processes to empower utility business transformation. These simple benefits mean we can better serve our wtudy. Learn Xase Simplifying, modernizing and securing the IT infrastructure and applications that are the backbone of your business.

oracle cc&b case study

About Oracle Oracle offers a comprehensive and fully integrated stack of cloud applications and platform services. To continue, please select: Our digital solutions refine actionable insights from enterprise assets, smart devices, smart meters and business processes. We then used a Cobol-to-Java C2J automation tool as part of the migration, saving conversion time and resources.

To determine if the converted Java code could perform the same function as the original Cobol code, our team scanned over 30, lines of code to understand the logic and developed test cases. For example, the solution identifies the best field service representative available for the field activity and the most cost-effective field resources to complete the action.