The empty boxes are collected after lunch or the next day and sent back to the respective houses. I will tell you an instance of how one dabbawala performs duty in one day. Conformance to standards by continuous recreation of internal processes. Again different views exist on this question. Monitor the process and feedback the results back to the process for continuous improvement.

You look for a conference hall with right facilities and ambience, especially the room temperature which should be maintained throughout at 22! Also Team work is the key aspect of their inner self-satisfaction proved by research. Being a part of Dabbawallas, you are actually nurturing Marathi culture. Optimize Determine process capability. Between , and , lunch boxes are moved each day by 4, to 5, dabbawalas. At mid-morning they tour their neighbourhood on foot or by bicycle collecting an average of 30 dabbas. Run the analysis and determine the root causes, effects, etc.

They achieved six sigma in following aspects.

The unsurpassed 125-year-old network that feeds Mumbai

Time Management Employing a Six Sigma methodology at your business can help employees manage their time effectively, resulting in a more an efficient business and more productive employees.

I think entrepreneurs must possess these qualities.

six sigma case study on mumbai dabbawala

Why would you want dabbawala to carry your tiffin? They believe on continuous improvement by way of innovation. He collects 40 tiffins from a particular area and drops them in the Vile Parle railway station because his customer is from Vile Parle. As well as its on-demand service, Runnr is now experimenting with regular lunchtime deliveries to big offices in Bangalore — putting it in more direct competition with the dabbzwala.


Prince Charles accepted these conditions. Jeetendra Jain, in the British Council of India, contacted dabbawala to arrange a visit.

All are owners of the business. Industry people taught me two words: As you know, six-sigma is a process, not a statistic.

six sigma case study on mumbai dabbawala

There was also a supply of illiterate workers, who had travelled to the cities due to agriculture not being able to support them. Indeed, this is a significant factor in determining the success of a firm.

BBC – Future – The unsurpassed year-old network that feeds Mumbai

Because, Dabbawala have to pick up tiffin boxes from various distant location in his area. By Edd Gent 16 January Time is very important and it is possible to be punctual if you have a strong structure. Supply Chain Management As previously mentioned, the aim of Six Dabbawqla is to have a defect rate of less than 3. They have some poets which new recruit Dabbawala should follow these rules are as follows.

Say, it is a midsummer and your organisation wants to hold a three-hour business plan meet of your sales persons.

Now, while this used to be all men receiving and women cooking, it has expanded lots over the past couple of decades. They achieved this level because of maintaining good relationship with customers. And after all this, they charge only rupees per month for delivery. Inthere was one dabbawala and slx customer, and now, there are dabbawalas andcustomers, which means, one dabbawala carries approximately 40 tiffins.


They also need to demonstrate their ability not merely to solve problems, but to transform them and design ways through them. The Dabbawalas of Mumbai”. World class logistics operations: Their second question is about the package.

Bharti Arora, Roll No. I feel very proud to have written a book called Masters of Supply Chain Management on the dabbawalas.

(DOC) Six Sigma: A case study on Mumbai Dabbawala | Shubham Vashisht –

The case of Bombay dabbawallahs PDF. Every business concern is made of a number of interrelated processes.

six sigma case study on mumbai dabbawala

Even Richard Branson has spent a day learning their secrets. But dabbawalas have been doing it jumbai years — and the newcomers have much to learn. Dabbawalas are not afraid to embrace new opportunities, however. He wants lunch, so his wife would have to get up at four to cook it and send it with him. Journal of South Asian Studies